Cancellation Policy

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This Cancellation Policy governs the cancellation of orders, bookings, subscriptions, or services made through True North Retreat Centre ("we," "us," or "our"). By placing an order, making a booking, subscribing to a service, or using our services, you agree to comply with and be bound by this Cancellation Policy. Please read it carefully before proceeding.

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1. Cancellation Process

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1.1. Requests: Cancellation requests must be submitted through the appropriate channels as specified by us, which may include contacting our customer support team, logging into your account on our website, or using any other designated method.

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1.2. Confirmation: Upon receiving a cancellation request, we will confirm the cancellation and provide you with a cancellation confirmation number or email. Cancellations are considered effective upon receipt of this confirmation.

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2. Cancellation Fees and Refunds

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2.1. Fees: Cancellation fees may apply depending on the type of order, booking, subscription, or service being cancelled, as well as the timing of the cancellation relative to the scheduled date of delivery, appointment, or commencement of service.

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2.2. Refunds: Refunds for cancelled orders, bookings, subscriptions, or services may be provided in accordance with our Refund Policy, if applicable. Please refer to our Refund Policy for more information on refund eligibility, processing times, and any applicable fees.

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3. Cancellation Deadlines

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3.1. Deadline: Cancellation deadlines may vary depending on the type of order, booking, subscription, or service. It is your responsibility to review the specific cancellation deadline applicable to your transaction and to submit your cancellation request within the designated timeframe.

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3.2. Late Cancellations: Cancellation requests received after the applicable deadline may be subject to additional fees or penalties, and refunds may not be provided.

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4. Non-Refundable Items or Services

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4.1. Certain items, bookings, subscriptions, or services may be designated as non-refundable, and cancellation requests for these items or services may not be eligible for refunds. Please review the terms and conditions applicable to your transaction for information on non-refundable items or services.

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5. Modification and Termination

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5.1. Modification: We reserve the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other platforms.

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5.2. Termination: We reserve the right to terminate or suspend your access to our services or cancel any orders, bookings, subscriptions, or services at any time and for any reason, including but not limited to violation of this Cancellation Policy.

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6. Contact Us

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6.1. If you have any questions or concerns about this Cancellation Policy, please contact us at True North Retreat Centre

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